Help & Support
Having trouble with SpeedPulse? Check out our frequently asked questions below or reach out to us directly.
Frequently Asked Questions
Why is my speed lower than what I pay for?
Browser-based speed tests can be affected by many factors including background downloads, multiple tabs open, browser extensions, or Wi-Fi interference. For the best results, use a wired Ethernet connection and close other applications.
What is Jitter?
Jitter measures the variation in latency (ping) over time. High jitter can result in lag during online gaming or choppy audio during video calls, even if your overall speed is fast.
How is my data stored?
All test history is saved locally within your browser using localStorage. If you clear
your browser cache or use an incognito window, your history will not be saved or will be lost.
Still need help?
If you're encountering a bug, please contact the developer at the contact page.